Terms of Service

Welcome to Guided Care ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, digital products, services, tools, and content (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

  • 1. Nature of Services (Educational Use Only)

    Guided Care provides educational, informational, and decision-support content only.

  • We do not provide medical advice, diagnosis, treatment, or clinical recommendations.

    All content, tools, prompts, AI-assisted outputs, and materials are intended to support learning and informed discussions with qualified professionals—not to replace professional medical judgment.

  • You agree that:

    Guided Care is not acting as a healthcare provider

    No doctor–patient relationship is created

    You will consult licensed professionals for medical decisions

  • 2. Eligibility

  • You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this requirement.

  • 3. User Responsibilities

    By using the Services, you agree to:

    Provide accurate and truthful information

    Use the Services only for lawful purposes

    Not misuse, copy, resell, or exploit the Services without authorization

    Not attempt to reverse-engineer, scrape, or interfere with the platform

    You are solely responsible for how you interpret and apply any information provided.

  • 4. AI, Tools, and Output Disclaimer

    Some Services may include AI-powered tools, prompts, or automated outputs. These outputs:

    Are generated based on user input and available information

    May contain limitations, inaccuracies, or omissions

    Should be independently verified before reliance

    Guided Care makes no guarantees regarding accuracy, completeness, or outcomes from AI-generated content.

  • 5. Payments, Purchases, and Refunds

    We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

  • 6. Intellectual Property

    All content, materials, trademarks, branding, prompts, frameworks, and proprietary methods provided through Guided Care are owned by or licensed to Guided Care.

    You are granted a limited, non-transferable, non-exclusive license for personal, non-commercial use only.

    You may not:

    Copy, reproduce, distribute, or create derivative works

    Share login access or materials

    Use content for commercial purposes without written permission

  • 7. Privacy

    Your use of the Services is also governed by our Privacy Policy, which explains how we collect and use your data.

  • 8. Limitation of Liability

    To the fullest extent permitted by law, Guided Care shall not be liable for:

    Any direct, indirect, incidental, or consequential damages

    Health outcomes or decisions made based on the Services

    Loss of data, profits, or business opportunities

    Your use of the Services is at your own risk.

  • 9. Indemnification

    You agree to indemnify and hold harmless Guided Care, its owners, affiliates, and partners from any claims, damages, or liabilities arising from:

    Your use or misuse of the Services

    Your violation of these Terms

    Your reliance on provided content

  • 10. Third-Party Services

    The Services may integrate or link to third-party platforms (e.g., payment processors, email services, analytics tools). Guided Care is not responsible for the content, functionality, or policies of third-party services.

  • 11. Termination

    We reserve the right to suspend or terminate access to the Services at any time, without notice, for conduct that violates these Terms or is harmful to the platform or users.

  • 12. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Guided Care operates, without regard to conflict of law principles.

  • 13. Changes to These Terms

    We may update these Terms from time to time. Updates will be posted with a revised effective date. Continued use of the Services constitutes acceptance of the updated Terms.

  • 14. SMS Communications

    By providing your mobile phone number and opting in through our website forms, you consent to receive SMS messages from Guided Care LLC.

    Description of SMS Use Cases

    SMS messages may include:

    • Appointment reminders

    • Account notifications

    • Customer support responses

    • Service-related updates

    • Occasional marketing messages (if separately opted-in)

    Message frequency varies depending on user interaction and service engagement.

    Message & Data Rates

    Message and data rates may apply depending on your mobile carrier plan.

    Opt-Out Instructions

    You may opt out of receiving SMS messages at any time by replying STOP to any message.
    For assistance, reply HELP or contact us at:

    Email: [email protected]
    Phone: 925-222-2979

    Carrier Liability Disclaimer

    Wireless carriers are not liable for delayed or undelivered messages.

  • 15. Contact Information

    If you have questions about these Terms, you may contact us at:

    Email: [email protected]

These Terms of Service are provided for general informational purposes and do not constitute legal advice.

Guided Care provides integrative physician-led micro-learning videos that help you build clear, confident thinking, without overwhelm, so you can navigate complex health decisions.

Guided Care LLC

Pleasanton CA.

© Guided Care 2026. All Rights Reserved.